Privacy Policy

Last Updated: [Month Day, Year]

This Privacy Policy explains how [Your Company Name] (“Company”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you visit our website, use our mobile applications, or use our rideshare and delivery services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information in three main ways: (1) information you provide to us, (2) information we collect automatically, and (3) information we receive from third parties.

1.1 Information You Provide

When you use our Services (as a rider, driver, or visitor), you may provide us with:

  • Account Information

    • Name

    • Email address

    • Phone number

    • Password or login credentials

    • Profile photo (optional)

  • Ride & Service Information

    • Pickup and drop-off addresses

    • Date, time, and route of your trips

    • Notes or instructions you provide regarding a ride or delivery

  • Payment & Billing Information

    • Payment card details (processed via secure payment processors)

    • Billing address

    • Transaction history

  • Driver Application & Profile Information (for drivers)

    • Driver’s license details

    • Vehicle information (make, model, year, plate number)

    • Insurance information

    • Background check information (where applicable, processed via third-party providers)

    • Documents you upload for verification

  • Communications

    • Messages you send us via email, contact forms, chat, or in-app messaging

    • Feedback, ratings, and reviews of riders or drivers

You can choose not to provide certain information, but this may limit your ability to use some or all of our Services.

1.2 Information We Collect Automatically

When you use our website or app, we may automatically collect:

  • Device & Usage Information

    • IP address

    • Browser type and version

    • Operating system

    • Device identifiers

    • Pages viewed, links clicked, and time spent on our site or app

    • App usage data and crash logs

  • Location Information
    For rideshare and delivery services, we collect precise location data (GPS and network-based) from drivers and, when enabled, from riders. This may include:

    • Real-time driver location during active trips

    • Pickup and drop-off locations

    • Route information, distance, and duration

    • Approximate location while the app is running in the background (drivers)

You can control location sharing through your device settings, but disabling location services may impact functionality (such as not being able to receive or provide rides).

  • Cookies and Similar Technologies
    We use cookies, pixels, and similar technologies to:

    • Remember your preferences

    • Keep you logged in

    • Analyze site traffic and usage trends

    • Improve our Services and marketing

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

1.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors (e.g., status of your payments or refunds)

  • Background Check Providers (for drivers, where permitted by law)

  • Marketing or Referral Partners (if you sign up via a partner link or promotion)

  • Other Users (for example, if a rider lists you as an emergency contact or shares your contact information to send you a referral link)

2. How We Use Your Information

We use your information to operate, improve, and protect our Services, including:

2.1 Provide and Manage the Services

  • Creating and managing your account

  • Matching riders with drivers

  • Facilitating ride, delivery, and payment processing

  • Providing customer support and responding to your requests

2.2 Safety, Security, and Fraud Prevention

  • Verifying driver identity and eligibility

  • Screening for unsafe or fraudulent activity

  • Monitoring rides for security and support purposes

  • Enforcing our Terms of Service and community guidelines

2.3 Improve and Develop Our Services

  • Analyzing usage and performance

  • Fixing bugs and improving app and website functionality

  • Developing new features, services, and partnerships

2.4 Communication and Marketing

  • Sending service-related messages (ride confirmations, receipts, updates)

  • Responding to questions, complaints, or feedback

  • Sending promotions, special offers, and news about our Services (where permitted by law; you can opt out at any time)

2.5 Legal and Regulatory Compliance

  • Complying with legal obligations and law enforcement requests

  • Resolving disputes and enforcing our agreements

Protecting our rights, property, and the safety of users and the public

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited ways:

3.1 Between Riders and Drivers

To enable the rideshare service, certain information is shared between riders and drivers, such as:

  • Rider’s first name, pickup and drop-off locations

  • Driver’s first name, vehicle details, license plate, and profile photo

  • Ratings and feedback (aggregated where possible)

We generally do not share your full contact information directly. Where needed for safety or compliance, we may provide masked phone numbers or in-app communication instead of direct phone numbers.

3.2 Service Providers and Business Partners

We may share information with trusted third-party vendors who help us operate the Services, such as:

  • Payment processors

  • Background check providers

  • Cloud hosting and data storage providers

  • Analytics and marketing services

  • Customer support tools

These providers are authorized to use your information only as necessary to perform services for us.

3.3 Legal, Security, and Business Transfers

We may disclose information:

  • To comply with legal obligations, court orders, or lawful requests by public authorities

  • To protect our rights, safety, or property, or the safety of our users or others

In connection with a merger, acquisition, sale of assets, or similar business transaction. In such cases, your information may be transferred as part of the transaction, and we will take reasonable steps to ensure it remains protected.

4. Data Retention

We retain your information for as long as necessary to:

  • Provide the Services

  • Comply with legal and accounting obligations

  • Resolve disputes and enforce our agreements

Trip and transaction records may be retained for extended periods for legal, tax, or safety reasons, even if you close your account.

When we no longer need your information, we will delete or anonymize it, or, if that is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further use.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information using industry-standard practices.

6. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. In general, you may:

  • Access and Update:
    Log into your account to view and update your profile information.

  • Opt Out of Marketing:
    You may stop receiving promotional emails by using the “unsubscribe” link in those messages. We may still send non-promotional messages related to your account or rides.

  • Control Location Data:
    You can change your device settings to limit or disable location sharing. Note that some features may not work properly without location data, especially for drivers.

  • Request Deletion or Restriction (where applicable):
    You may contact us to request deletion of your account or to ask us to limit how we use your information, subject to legal and contractual obligations.

To exercise your rights or if you have questions about your privacy, please contact us at:

Email: [Your Privacy Email Address]
Mailing Address: [Your Company Address]

If your region grants specific rights (such as GDPR in the EU or CCPA in California), we encourage you to consult local regulations and let us know so we can address your request appropriately.

7. Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information as soon as reasonably possible. If you believe a child may have provided us with personal information, please contact us.

8. Third-Party Links and Services

Our website or app may contain links to third-party websites, services, or apps not operated by us. If you click on a third-party link, you will be directed to that third party’s site or service.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you visit or use.

9. International Data Transfers

If you access our Services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a country that may have different data protection laws than your country of residence.

By using our Services, you consent to the transfer of your information to such countries, subject to applicable law. We will take appropriate measures to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after changes are posted means you accept those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Fast Rides
Email: contact_us@barneyabramsdigital.com
Phone: 567-241-8378

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